Privacy Policy

This Privacy Policy provides information and serves as notice to you of Entertale TV L.L.C.'s and its affiliates (collectively referred to in this Privacy Policy as "we", "us, "our" or "Entertale Television Network") policies and practices regarding the collection, use, storage, disclosure and transfer of certain information, including your personal information, in connection with our websites ("Websites") and our applications ("Apps") (such Websites and Apps together with any other "Entertale Network" branded products and services are collectively referred to in this Privacy Policy as "Services"). You, other visitors to our Websites and Apps, and other end users of our Services are collectively referred to in this Privacy Policy as "you", "your" and "Users".

Your access to and use of any of our Services demonstrates your agreement and acceptance of the terms and conditions contained in this Privacy Policy and your consent to the information practices described herein. Capitalized terms used in this Privacy Policy but not defined herein have the meanings given to such terms in the Terms of Use

Use of the term "personal information" in this Privacy Policy refers to information that can be used to uniquely identify or contact you, and information coupled with such identifying information. Information that is not personal information (referred to in this Privacy Policy as non-personal information) is information that does not allow for direct association with your identity.

Please note that this Privacy Policy includes embedded hyperlinks that may only be accessed through our website https://entertale.com/policy, and if you are reviewing this Privacy Policy through device applications or platforms, then you may need to visit https://entertale.com/policy in your browser in order to review any hyperlinked terms incorporated herein.

Collection of Information


Generally speaking, we may collect, transmit and maintain information, including personal information about you when you access our Websites or Apps, or otherwise access or use our Services.In many cases we use service providers to enable collection of information by us or on our behalf for our use and our business purposes, such as billing services, security or monitoring services, validation and authentication services, and other services that comprise, enhance, maintain, enable or otherwise support our Services. Information is gathered in a number of ways described in this Privacy Policy, such as when directly provided by you on our Websites or in our Apps to create your Membership Account, in connection with purchase and use of our Services, and through the use of cookies, web beacons, tags and other technologies below. Information we gather may change from time to time and will include both personal information and non-personal information, including the following categories and examples:

Information we gather may change from time to time and will include both personal information and non-personal information, including the following categories and examples:

1. Personal information and non-personal information, including your name, email address, phone number, username, password, security question answers and responses, account preferences, and other similar or related information;

2. Billing information including a credit or debit card number, its expiration date, security code, associated name, billing address, your account purchase and payment history, and any other information you, your credit/debit card issuer or our payment processors provide or make available to us related to billing;

3. Information automatically collected and associated with your account when you use our Services, such as records of usage and interaction with our Services, viewing choices and habits, location, device information, operating system information, Internet Protocol ("IP") address, wireless network, persistent identifiers including your AD-ID, and the number of concurrent streams accessed by your account;

4. Information automatically collected and transmitted when you visit any of our Websites or Apps, such as information contained in cookies, web beacons, tags and other technologies related to your online behavioral activities (for example, pages visited, searches requested and other browser related information and activity), and any other information collected using such or similar technologies

Are Third Party collecting my Data


1. Our Services may be provided through Internet websites or other platforms operated by other companies. For example, you can access many of our Services from our Websites and Apps and by using certain Internet-connected devices and other similar platforms that are not operated or maintained by us. As further described below, we are not responsible for the information, security or privacy practices of such third parties or any third-party platforms. If you are using our Services on a third-party operated platform, you should check the privacy policy of the applicable third party to determine how it handles any information it collects from or about you.

2. From time to time, we may allow you to use our Services with social networking services and connect your Membership Account with accounts that you have with third parties including with certain third-party social networks ("Third-Party Accounts"). If you choose to share information about your activities with Third-Party Accounts, then Entertale may send information about you to such third parties. For more information about how Entertale works with Third-Party Accounts including social networks, please review our Social Terms below.

3. Entertale places advertisements on our Services and on third-party platforms, and also places advertisements from third-party advertisers on our Services, often with the ability to click through to websites or properties run by these other third parties. Advertisers, advertising technology companies and service providers that perform advertising-related services for us and our business partners may use cookies, web beacons, tags and other technologies, to collect information from or about you in order to tailor advertisements, measure advertising effectiveness, and enable other enhancements as further described below.

How we use your Data


We collect information Users provide when registering to use our Site. Through a combination of cookies and external third party tracking, we track information when Users visit or use our Site. We use this information to enhance the consumer experience on the Site and the operation of our Site. We may also use your PII, to provide you with information and promotions regarding our products, to confirm that you are receiving the level(s) or service(s) of service requested and are properly billed, to contact you regarding programming recommendations, or to contact you regarding an order or, to respond to a question or request. However, our use of the information is not limited to the uses above and, one or more of such uses may apply simultaneously.

Information we share with others


1. Service Providers and Business Partners: We engage with third-party business partners and employ third-party service providers to perform various functions on our behalf. Some of the services provided include: processing credit card or debit card payments; performing payment card fraud scoring and fraud prevention modeling; removing repetitive information from customer lists; anonymizing, appending and analyzing data; validating, authenticating, and monitoring streams; developing, hosting, and maintaining our Services, databases and data processing systems; creating third-party products and services, including market research, and ratings products and services; sending, storing, receiving e-mail, and other communications; and customer service operations. These service providers and business partners may have access to the information we collect about you, may be allowed by us to collect information about you, and may receive information about you authorized to be shared with them by us as reasonably necessary to enable the provision of the Services and our engagement in such business partnerships.

2. Social Sharing: Entertale Network does enable social features that offer the opportunity to share information, such as what you watch on our Services or what you "like" or otherwise recommend. This information may be shared within Entertale as well as on other third-party websites and platforms and in other communications. Registering as a member automatically enable you to use of our social features by following your friends and families.

3. Other Parties When Required By Law or When Necessary to Protect Your Rights or Ours: There may be instances when we disclose your information without providing you with the ability to choose to opt out, in order to protect the legal rights of Entertale Network, its investors, directors, officers, employees, agents, and suppliers; to protect the safety and security of Users of our Services or to enforce our Terms of Use; to protect against fraud or for risk management purposes; to comply with or respond to the law or legal process; or to comply with or respond to a request for cooperation by a government entity, whether or not legally required. If you notify us that you believe your legal rights have been violated by Entertale Network or another User of our Services, we may provide the information that you provide to us to others to the extent that we believe it is necessary to evaluate and respond to your complaint. For instance, if you submit a notice of copyright infringement to us, we may send a copy to the person or entity that grants us access, stored, or transmitted the material addressed by the communication.

How Do We Handle Information from Children?


As its is required by our Terms of Use you must be over the age of 18 to purchase our Services; and you must be over the age of 13 and have obtained permission from your parent or your other legal guardian to create an account or otherwise access or use our Services. Please note that Entertale Network does not knowingly, and has no intention of, collecting personal information from individuals under the age of 13 ("children"). Nonetheless, we are committed to protecting children's privacy on the Internet. If you are a parent, other concerned adult, or legal guardian that is aware that any child has provided us with personal information, then we ask that you or any other legal guardian of the child contact us immediately by sending an email to: talehouse@entertale.com. Entertale Network encourages parents to be involved in the media viewing and Internet usage of their children and anyone under the age of 18.

Security - How Do We Protect Your Information?


We take reasonable commercial measures, implemented physical, technological and organizational procedures designed to protect the integrity and security, and to ensure the appropriate use of your personal information. However, given the nature of the Internet and the fact that network security measures are not foolproof, we cannot guarantee the security of such information.

Third Party Advertisement - What about Links to third party sites


Entertale carries advertisement on our site and are linked to third party sites. This Privacy Policy applies solely to information collected by, or on behalf of, Entertale Network; provided, however, that this Privacy Policy and our Services, such as our Websites and Apps, contain links to other websites owned, operated or otherwise controlled, or managed by third parties and not by Entertale Network. The third parties who operate those websites may implement policies related to their collection, use, disclosure, storage and transfer of personal information and non-personal information differently than we do. This could be the case even for those websites that advertise or offer our Services for sale or otherwise use our trademarks or logos or identify us as being a client, customer or as having any other similar relationship to such third party or third-party website or other platform.

Deleting your Entertale account


You may delete your Entertale account, in accordance with our Terms of Use, or via the link accessible on the settings page. Please note that, after you delete your account, we may retain some information from or about you in accordance with applicable law, including for various legal, operational, accounting, and auditing purposes.

Changes to this Privacy Policy


From time to time, we may revise this Privacy Policy to reflect changes in the law or the Entertale Services or for other reasons. Therefore, it is important to check the effective date posted at the top of the Privacy Policy each time you visit the Entertale Site or use any of the Entertale Services to ensure you are familiar with our most updated policies and practices. If we make any material change to this Privacy Policy, we will notify you by posting a notice on the Entertale Site. If you are a registered user, we will also send an email to the email address that you most recently provided to us prior to the material change taking effect. Accordingly, please keep your account information, including email address, updated. Any material change to this Privacy Policy will be effective automatically 30 days after the revised Privacy Policy is first posted or, for users who register or otherwise provide opt-in consent during this 30-day period, at the time of registration or consent, as applicable.

Questions or Contact


At Entertale, we expect that our first-class customer support team will be able to resolve most issues you may have using the Entertale Services. You can find answers to frequently asked questions or contact our customer support team by going to our help center. In addition, if you have any questions regarding this Privacy Policy, you may email us at talehouse@entertale.com